The call center fulfills an important role in the company: it is where customer problems are solved, prospective customers are convinced and deals are closed. At the same time, your call center costs you money for every minute your employees spend on the phone – and it is worth increasing efficiency and optimizing the distribution of work with the right call center software .
Free and Open Source Call Center Software
Some companies are willing and able to spend a lot of money on the most advanced call center software solutions, but you can find robust systems for less. There is also free and open source call center software.
In this article, you’ll find the best free or open source call center software. We’ll introduce five products and tell you what it would cost you turkey telegram data to upgrade to the paid version. Each of these tools (listed alphabetically) has been rated at least 4 out of 5 stars on Capterra and has received at least 10 user reviews there (you’ll find the full selection criteria at the end of the article).
Free version: Up to 5 GB of online storage and basic support via live chat
Paid options: From €48/month for 6 users, including 50 GB data storage and extended support.
The call center software Bitrix24 offers modules for collaboration, task management and communication. The tool gives you a unified platform for managing your messages, files, projects, tasks and contacts. You can organize and track interactions with potential and existing customers and partners, log and manage customer interactions, create sales reports and collect and store lead data.
Free version: Available for 2 users, including 24/7 email and chat support.
Paid options: Starting at $14 per user per month.
The call center software CallHippo facilitates workflow automation and virtual telephony. You can analyze call recordings to learn more about your customers and create an improved customer experience. In CallHippo’s activity feed, you can see the names of callers, call status, call duration, and more.
Features include a productivity tracker
A call recording, and call analytics. Call logs can be filtered by criteria such as call type, The tool offers time period, and inbound/outbound
Free version: Includes caller ID, desktop notifications, call notes, custom greetings, and call metrics.
Paid options: Upgrades start at $15 per user per month and offer additional features such as number porting american samoa business directory simple call queuing, voicemail, attendant forwarding, call recording, and pre-built reports.
Freshcaller supports global calling and contextual conversations. It also provides real-time call center learn how to use hashtags in 10 minutes intelligence.
