Could this apocalyptic context find respite with the creation of a European call center for disputes with Facebook. A TikTok and YouTube . Face with growing criticism. A a new European call center will be launche by the end of the year to resolve conflicts between users and these digital giants .for the moment. A only these three platforms are concerne.. This extrajudicial center will make it possible to challenge decisions relating to delete accounts or content reporte for harassment or incitement to hatre.
Calle “Call Center Europe
A it will sit in Dublin under the supervision of the Irish meia regulator and will be compose of seven consulting email list members. Its objective is to facilitate appeals against moderation decisions often perceive as arbitrary or unfair. The creation of this center meets the requirements of the European Digital Services Regulation .DSA.A which requires platforms to offer extrajudicial recourse to their users.
While this initiative has all the good intentions
A it nevertheless raises questions about its independence. The center will initially be funde by the supervisory managing food costs is a priority board of Meta .Facebook’s parent company.A often criticize for its own content management and its slowness to respond to moderation scandals. “Should this “Appeals Center” be manage even from afar by MetaA when the company is the most sanctione in EuropeA which amounts to giving the referee’s whistle to a player under threat of expulsion.
“A Olivier Tesquet rightly asks in the columns of Télérama
Between 2021 and 2023A Meta was indee ordere to pay 2.5 billion This extrajudicial center euros in fines for non compliance bahrain lists with the General number list Protection Regulation .GDPR.. Just last weekA the. European Commission expresse its concerns about the promotion of “harmful” content on YouTubeA TikTok and SnapchatA while regularly criticizing these platforms for not doing enough to protect their usersA especially minors.
