How can call centers benefit from tracking customer sentiment in voice interactions? Firstly, along with measuring CSAT and NPS (Net Promoter Score), sentiment analysis gives you a more holistic view of customer satisfaction. Secondly, being able to gauge customer emotions in real time gives reps more context to deliver a […]
Voice Spin’s AI call summarization feature allows you to automatically summarize every inbound or outbound call. And you can set your own specific requirements, literally telling the system what you want to include in each summary, like action items, call purpose, outcome, and more. AI voice bots and virtual assistants […]
VoIP (Voice over Internet Protocol) has been around for over two decades now. Surprisingly, though, many people still think of it as merely a communications technology that is meant to place phone calls over the internet. While it is true (VoIP does enable businesses to make and receive calls over […]
Online commerce has exploded in the last 5 years, and with it comes the potential to fall victim to hackers who want to take advantage of your customers’ private information. Without security features like two-factor authentication, your software, sites, and applications are open to these security breaches. In a world […]
