When we think of mass SMS from a strictly professional perspective, we imagine marketing campaigns or sending verification codes. It’s true that these are two of the most common use cases. However, we mustn’t forget that the great versatility of text messaging makes it the ideal tool for managing multiple use cases, such as delivery complications or customer feedback. One of these is the ability to receive SMS online. This means that your own company can receive SMS messages from your customers.
This means that technology allows you to convert a one-way communication channel into a conversational one.
And why are you interested in receiving SMS? Because it allows you to strengthen relationships with your customers and improve their engagement rate. And we know that all of this translates into more sales or more reservations.
Why, as a company, we want to receive SMS
The technology that facilitates this russia whatsapp number data management is the virtual mobile phone number. Thanks to it, in addition to being able to send bulk SMS campaigns with a personalized sender, you can also receive responses from your customers and manage these conversations in your app.
Advantages of SMS messages
Bulk SMS is fast, effective, and affordable. It allows your SMS to be seen, with a 98% open rate and a 90% read rate. People say they open SMS on their phones within three minutes of receiving them. And at the same time, you’ll see and read them too.
Before going into detail about what a virtual mobile number is, let’s look at the different ways we can receive SMS online.
The most common situations in which businesses want to receive SMS are those listed below.
Use cases for receiving SMS
Appointment Confirmation
When you send an appointment reminder to avoid unwanted no-shows, you have the opportunity to offer the option to reschedule. This means that if your patient can’t make the appointment, they’ll need to find your phone number to notify you and find a new date.
Assume they won’t do this. Avoid this by allowing them to respond to your reminder and let you know they can’t make it. This way, you can offer conversion: the secret to selling more the slot to someone else and avoid missed appointments and the problem of empty schedules.
Order delivery confirmation
Sending all kinds of communications informing you when your order is leaving for its destination is widespread.
However, these updates end up being very generic and do not guarantee that the person is in the right place to make the pickup.
With a simple text message indicating when the carrier will be stopping by your customer’s home, you can avoid problems such as unnecessary trips.
If you also offer the option for them to reply to the SMS and confirm whether they will be there for the package delivery, you’ll optimize your staff’s route and make deliveries more effective.
Save time and resources
The time and resource savings are clear. Keep in mind that you can also optimize your team’s work schedule and reduce the number of frustrating situations caused by delivery failures.
Collect feedback
Another use of SMS is the ability to collect information or opinions from your customers. If they’ve purchased your product or tried a service, attended an event, or stayed with you, you can thank them with an SMS text message that also asks for their feedback.
They’re sure to open that text message. So, with just the simple gesture of replying, they’ll be able to share essential feedback with you. This will help you improve your commercial value proposition or identify shortcomings.
Collect data
You’ve probably thought about cleaning up your database or updating the information in it at some point. You can send emails with forms so your customers can share the details you’re missing.
You can also post a notice on your website. However, these types of communications can get lost in crowded inboxes.
To avoid these requests falling through the cracks, send a simple text message with the two or three questions you want to ask. Your customers will respond almost automatically with the information you’re missing.
Ask questions
Forget apps or other communication channels. SMS is more than proven effective than email or websites. So when you send messages, you open the door for your customers to send you questions if they have any concerns.
Once they receive your message, it will be easier aero leads for them to hit the reply button than to reply to you later via another app.
With this simple gesture, you’ll improve customer trust and satisfaction and create a great user experience. This will ensure greater loyalty to your brand.
Conversations with your team
The speed with which SMS messages are sent and responded to is a great asset for managing certain situations with your staff. For example, covering shifts, changing routes, announcing schedule changes, or reporting security alerts. A single action connects with your entire team, regardless of where they are, and they will receive an immediate response.
Forget about calling each of them individually. And achieve greater impact with just a few clicks.
Responses to verification codes
With a virtual mobile number, you can solve the need to receive responses regarding incorrect authentication code submissions. When someone accesses your app or platform and you want to validate their identity, you can send a verification number. This way, you ensure that access is secure. Keep in mind that you can add an extra layer of security by providing the opportunity to respond to this communication. You can use this to ask if the access was successful or not, making it easier for customers to indicate if they have detected unauthorized access.
Virtual Mobile Number: the solution for receiving SMS
Now that we know why we’re interested in receiving SMS online in Spain, let’s delve into the technology that will allow us to receive them. This technology is called virtual mobile phone numbers .
Mobile phones have a SIM card, but virtual mobile numbers are hosted on SMSPubli. This is a 9-digit number that allows you to receive responses in your SMSPubli inbox, the same platform you use to send your bulk SMS messages (which you can view on our website).
You can also explore sender verification options with your name to connect with your customers.
This allows consumers to have a real number to answer if they want to contact you. This improves their perception of your business, as they’ll feel like they’re talking to real people, not machines. This is highly valued these days compared to so many automated messages.
