If you have an e-commerce business, you should know that sending. Aligning risk to objectives SMS is a fundamental part of your marketing strategy.
You’re probably wondering: why SMS instead of email? And we’ll answer that question with the following example. Ecommerce: SMS Most of us have an endless list of emails we’ll never read. Why? Because we receive so much information through that medium. SMS, on the other hand, is a less-used channel, and you only receive SMS from companies.
Text messages allow us to communicate quickly and directly with our customers, and they’re much more reliable. This time, we’re going to talk about transactional SMS, which are sent after an action on your e-commerce site.
This means that your customer expects to receive them.
SMS for e-commerce: Increase sales, build loyalty, and win back lost customers
To begin, it’s important to know that regardless of your business, SMS for ecommerce will work for you. If you’re looking to build customer australia whatsapp number data loyalty through repeat purchases, increase sales, or recover abandoned shopping carts, SMS is your best option.
Some of the advantages are as follows:
- Automation: You can schedule messages to be sent at the exact time you decide.
- Personalization: You won’t have to worry about sending personalized messages one by one, as you can do so in bulk.
- Immediacy: The best thing about SMS is that you don’t need internet access to receive them, so as long as you have a signal, they’ll arrive immediately.
Types of SMS to send in my online store Aligning risk to objectives
We’ve put together a list of some ideas that we’re sure will help you get started with your texting routine.
1. Welcome
You can send an SMS when a customer how b2b companies can master enterprise registers on your e-commerce site. The idea is to let them know it’s a secure site.
In this type of message, you can include a discount coupon if you want to maximize the experience.
2. Order confirmation
It’s important that your customer is aware of the purchase they just made.
Buying online can sometimes be intimidating, but with a confirmation SMS you can increase the confidence with which they buy.
3. Change of status
As we mentioned earlier, in an e-commerce business, customers need to be aware of their orders.
If your customers’ order status changes, why not let them know?
4. Order tracking
Providing this type of information to customers improves their purchasing experience.
You can include a link so they can track their orders.
5. Feedback
Your customers’ opinions should be very important to you and. Ecommerce: SMS other buyers. That’s why it’s important to send an SMS with a satisfaction survey after completing a delivery.
Your customers will be able to rate everything from customer service to the product they purchased.
6. Payment links
SMS is a very secure channel through which you can send a link with a payment request. Your customers can choose how to pay you: card, bank transfer, OXXO, etc.
So you can receive money very easily.
7. Return process
If the product doesn’t meet your customer’s requirements, it’s important to make a return option.
SMS can help you track the return process, send instructions, and more.
8. Abandoned carts
In many e-commerce stores, abandoned carts are a big problem. Messaging is an excellent tool for sending reminders. The reasons for cart abandonment are endless, but you can find a strategy to help you recover them.
For example, you can include a discount coupon in case they return to buy.
9. Birthday greetings
Letting your customers know they’re important singapore number to you will help you build loyalty more easily. It could be a birthday greeting or any other special occasion. We recommend including a special promotion.
This way, you’ll make your message much more effective and achieve higher conversions.
10. Restocking of products
If a product was out of stock when your aero leads customer wanted to buy it. Aligning risk to objectives it’s your job to let them know when there’s a restock so they can buy.
This will also help you increase your sales.
